Emergency Roadside Service
What is Emergency Roadside Service or ERS?
Are ERS interventions free? or how much do members have to pay?
Where are AAP's service areas and are there limits and/or bounderies?
What if the member experiences a breakdown outside of AAP's service areas, can he still be rescued?
How is the no. of kilometers to be deducted from member's entitlements reckoned?
If a member has used up all his intervention entitlements (4 or 3 as the case may be) but has not consumed any of his towing entitlements, can he still avail of the free towing service?
If a member used all his towing distance entitlement in his first ERS intervention request, is he still entitled to free additional non-towing interventions?
If someone else is driving the member's registered car, may the driver call for assistance?
If the member is not driving the car listed under his membership, may he call for assistance?
How do members call for ERS?
How soon does the ERS crew arrive after a call?
What is Emergency Roadside Service or ERS?
ERS is the intervention or assistance AAP provides as one of the many benefits AAP members may avail of, 24 hours a day, 7 days a week, 365 days a year. Examples are:
• Jump start; "dead" battery service; new battery delivery
• Flat tire change; use of tools and equipment (wrenches, jack)
• Provision of fuel
• Towing
Are ERS interventions free? or how much do members have to pay?
Members are entitled to free ERS interventions within its service areas according to the chart below. If the member exceeds his ERS intervention entitlement within his membership year, there will be corresponding charges.
Entitlement
Free of charges |
Regular Membership |
Associate Membership
(Individual) |
Corporate/Group |
| NO. of ERS interventions or towing distance per year |
4 interventions or 100km tow distance (whichever comes first) |
3 interventions or 60km tow distance (whichever comes first) |
2 interventions or 40km tow distance (whichever comes first) |
In excess of above, members will be charged P400.00 per non-towing intervention or P40 per kilometer in excess of the towing distance entitlement.
Where are AAP's service areas and are there limits and/or boundaries?
AAP provides ERS anywhere within the boundaries of Metro Manila, Metro Davao, Metro Cebu, and along the North Luzon Expressway, Subic-Clark-Tarlac Expressway, and the Skyway and ground level expressway from Magallanes to Alabang.
What if the member experiences a breakdown outside of AAP's service areas, can he still be rescued?
Yes, however, beyond the defined service area limits, travel of our service vehicles will be charged against members entitlements or will have to be paid for, like they were tows, reckoned from the service area boundaries.
How is the no. of kilometers to be deducted from members' entitlement reckoned?
Within the service area, only the actual tow distance is deducted. Once the service vehicle leaves the boundaries of the service area, the distance until the end of the tow, if within the service area, or until the service vehicle's return to the service area, will be counted.
If a member has used up all his intervention entitlements (4 or 3 as the case may be) but has not consumed any of his towing entitlements, can he still avail of the free towing service?
No. He has to pay the towing fee according to the tow distance within the service area or from the service area departure of the service vehicle to the tow destination, and back to (if not within) the service area origin of the service vehicle.
If a member used all his towing distance entitlement in his first ERS intervention request, is he still entitled to free additional non-towing interventions?
No. The free ERS is void once the towing distance entitlement is used up. Again, the entitlement is to X ERS interventions or Y km towing distance, whichever comes first. However, you can still request for extra ERS non-towing intervention for only P400.
If someone else is driving the member's registered car, may the driver call for assistance?
Yes, as long as the vehicle is registered in AAP's records and registered in the member's name.
If the member is not driving the car listed under his membership, may he call for assistance?
Yes, as long as he is actually present in the scene of the intervention.
How do members call for ERS?
First ensure that your vehicle is safely out of the way.
Call the AAP HOTLINES 723.0808 or 726.0191 or 0917.848.0191. Please give the operator the following information:
• Your name
• AAP membership number
• Model, color and make of your vehicle
• License plate number of your vehicle
• Exact location where your vehicle is stalled and landmark
• Access restrictions or limitations (e.g. basement parking or multi-level parking, in which case you may have to ask for assistance from the building staff first.)
• Location where your vehicle is to be towed
• Describe what you think is the problem of your vehicle
How soon does the ERS crew arrive after a call?
All calls are treated as urgent and if weather and traffic conditions permit, service vehicles in the Metro Manila area should be at the site in 30 to 40 minutes: the average in the expressways and in low traffic areas is 20 minutes.