Emergency Roadside Service



What is Emergency Roadside Service or ERS?

Are ERS interventions free? Or how much do members have to pay?

Where are AAP's service areas and are there limits and/or boundaries?

What if the member experiences a breakdown outside of AAP's service areas, can he still be rescued?

How is the number of kilometers to be deducted from member's entitlement reckoned?

If a member has used up all his intervention entitlements (4 or 3 as the case may be) but has not consumed any of his towing entitlements, can he still avail of the free towing service? 

If a member used all his towing distance entitlements in his first ERS intervention request, is he still entitled to free additional non-towing interventions? 

If someone else is driving the member's registered car, may the driver call for assistance? 

If the member is not driving the car listed under his membership, may he call for assistance? 

How do members call for ERS? 

How soon does the ERS crew arrive after a call?



What is Emergency Roadside Service or ERS?
ERS is the intervention or assistance AAP provides to members 24 hours a day, seven days a week, 365 days a year. Examples are: 

 
 Jump start; "dead" battery service; new battery delivery 

 Flat tire change; use of tools and equipment (wrenches, jack) 

 Provision of fuel

 Towing

Are ERS interventions free? Or how much do members have to pay?
Members are entitled to free ERS interventions within AAP's service areas according to the chart below. If the member exceeds his ERS intervention entitlement within his membership year, there will be corresponding charges.


  REGULAR   ASSOCIATE MOTORSPORTS
Individual     PIDP   Individual Group
ERS interventions per year 4 interventions or 100 km tow distance whichever comes first 4 interventions or 100 km tow distance whichever comes first 3 interventions or 60 km tow distance whichever comes first

2 interventions or 40 km tow distance whichever comes first

4 interventions or 100 km tow distance whichever comes first

 


In excess of the above, members will be charged P1,000.00 mobilization fee plus P75.00 per kilometer in excess of the towing distance entitlement.


Where are AAP's service areas and are there limits and/or boundaries?
AAP provides ERS anywhere within the boundaries of Metro Manila, Metro Davao, Metro Cebu, and along the North Luzon Expressway, Subic-Clark-Tarlac Expressway, Skyway and ground level expressway from Magallanes to Alabang and the SLEX from Alabang to Sto. Tomas, Batangas as well as within a radius of 25 kilometer from the AAP offices.. 



What if the member experiences a breakdown outside of AAP's service areas, can he still be rescued?
Yes, however, beyond the defined service area limits of the distance travelled by of our service vehicle will be charged against the members' entitlement or will have to be paid for, commensurate to a tow, reckoned from the service area boundary. 



How is the number of kilometers to be deducted from members' entitlement reckoned?
Within the service area, only the actual tow distance is deducted. Once the service vehicle leaves the boundaries of the service area, the distance until the end of the tow, or until the service vehicle's return to the service area, will be counted. 



If a member has used up all his intervention entitlements (4 or 3 as the case may be) but has not consumed any of his towing entitlements, can he still avail of the free towing service?
No. He has to pay the towing fee according to the tow distance within the service area or from the service area departure of the service vehicle to the tow destination, and back to (if not within) the service area origin of the service vehicle. 



If a member used all his towing distance entitlements in his first ERS intervention request, is he still entitled to free additional non-towing interventions?
No. The free ERS is void once the towing distance entitlement is used up. Again, the entitlement is for X ERS interventions or Y km towing distance, whichever comes first. However, you can still request for extra ERS non-towing intervention with charges. 



If someone else is driving the member's registered car, may the driver call for assistance?
Yes, as long as the vehicle is registered in AAP's records and registered in the member's name. 



If the member is not driving the car listed under his membership, may he call for assistance?
Yes, as long as he is actually present at the site of the intervention.



How do members call for ERS?
First ensure that your vehicle is safely out of the way. 

Call the AAP HOTLINE 723.0808. Please give the operator the following information: 

Your name

AAP membership number

Model, color and make of your vehicle

License plate number of your vehicle

Exact location where your vehicle is stalled any landmark nearby

Access restrictions or limitations (e.g. basement parking or multi-level parking, in which case you may have to ask for assistance from the building staff first.)

Location where your vehicle is to be towed

Describe what you think is the problem of your vehicle


How soon does the ERS crew arrive after a call?
All calls are treated as urgent and if weather and traffic conditions permit, service vehicles in the Metro Manila area should be at the site in 30 to 40 minutes: the average on the expressways and in low traffic areas is 20 minutes.


 

 


 



 








AUTOMOBILE ASSOCIATION PHILIPPINES
AAP Tower, 683 Aurora Boulevard, Quezon City 1112
Tel.: 705-3333