AAP Conducts Safety Training for ERS Drivers

ersdrivers The first of four batches of Automobile Association Philippines (AAP) Emergency Roadside Service (ERS) staff who attended the driver’s safety training with AAP Central ERS manager Raymond Mendoza (2nd from left, 1st row, standing), AAP South ERS manager Susan Cerbito (1st from right, 1st row standing) and AAP ERS operations manager Mark Desales (5th from right, kneeling).


One hundred twenty drivers of the Automobile Association Philippines (AAP) emergency roadside service (ERS) underwent safety training last month to improve their performance on the job.

“The training program aimed to teach the drivers the proper mindset when on duty,” said Mark Desales, the newly appointed ERS operations manager.

The ERS department enlisted Motor Sport Development Program (MSDP) head instructor Vip Isada to conduct the training program.

AAP’s ERS personnel assigned to the north, south and central operations were grouped into four batches. Each day, a different batch attended the whole-day training session.

Isada first talked about AAP and its objectives. By understanding the organization, the drivers would learn to appreciate their role and love the tasks they perform in AAP.

The drivers were then taught to take good care of AAP equipment, especially the tow trucks they operate each day. At the end of the training of each batch, the drivers were given copies of Republic Act 4136 also known as the Land Transportation and Traffic Code. They were also asked to take the pledge supporting the United Nation’s Decade of Action for Road Safety 2011-2020.

“We want our drivers to learn the proper mindset in order to avoid and eliminate untoward incidents.” Desales said.“ We want them to understand how to prioritize safety and that includes their own safety. We trained them to give due respect to AAP members and motorists alike even when they get treated badly.”

Desales added that he plans to organize quarterly training programs for the ERS department. “The next module is already being planned and it will be connected to what they have learned from the first program.”

Emergency roadside assistance was among the first services introduced to members back in 1973 when AAP was still known as the Philippine Motor Association.

Since then, AAP has strengthened this service through the acquisition of state-of-the-art tow trucks and staff training programs and workshops.

AAP members are entitled to free 24/7 ERS within areas serviced by AAP. Corresponding charges apply if a member exceeds the allowed number of ERS interventions.

The areas serviced by AAP ERS include all of Metro Manila, the North Luzon Expressway (NLEX), Subic-Clark-Tarlac Expressway (SCTEX), South Metro Manila Skyway and ground-level expressway from Magallanes to Alabang (SOMCO) and Alabang-Calamba-Sto. Tomas Expressway (ACTEX).

Outside the above areas, AAP provides 24/7 ERS within 25 kilometers from AAP offices in Alabang, Lipa City, San Fernando, Pampanga , Cebu City, and Davao City.

AAP also extends 24/7 ERS to non-members who will be charged a fee according to preset service rates.

Simple mechanical repairs, fuel provision, (flat) tire change, battery boosting and car towing are mainly the emergency services AAP provides.

AAP 24/7 ERS hotlines are 723 0808, 0917 812 6000, 0918 812 6000, and 0922 860 1603.

For more information you may visit the 24/7 Emergency Roadside Service page at http://www.aaphilippines.org/