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AAP EXTENDS EMERGENCY ROADSIDE SERVICE TO TPLEx AND NAIAEx


The Automobile Association Philippines has extended its emergency roadside service (ERS) to the Tarlac-Pangasinan-La Union Expressway (TPLEx) and the Ninoy Aquino International Airport Expressway (NAIAEx).

Last February 1, AAP began ERS operations on the nearly completed 72-kilometer-TPLEx after entering an agreement with Private Infra Development Corporation (PIDC) earlier this year to be the sole towing company accredited thereon.

Based on the agreement signed by AAP president Gus Lagman, PIDC chair and CEO Rogelio Murga and PIDC president and COO Mark Gabriel Dumol, AAP has the right to tow any illegally parked or stalled vehicle in the TPLEx alignment or area of jurisdiction, upon instructions from the PIDC O&M Tiger Base.

AAP will also provide towing service to remove and clear the roadway, shoulder and embankment of any debris vehicle parts and loose cargo as a result of a road crash and recover vehicles that have ditched, overturned, right side up or left side up, or fallen over the embankment slopes.

For their part, PIDC and O&M Tiger Base shall formally inform the AAP in case there is a need to augment or increase the existing equipment, tools or personnel.

The contract shall be effective for a period of six months, subject to renewal by both parties, and subject to a 30-day prior written notice.

Aside from the TPLEx, AAP has also been awarded the contract for ERS operations at the newly-built NAIAEx—a four kilometer stretch connected to the Manila-Alabang Skyway.

AAP EXTENDS QUICK RESPONSE SERVICE TO HIGHWAYS

Meanwhile, AAP has extended its Quick Response Service—motorcycle-riding mechanics— to various expressways in Luzon, in its bid to speed up response time.

AAP first launched the Quick Response Service in July 2015 which dispatches a motorbike-riding mechanic to respond faster to emergency calls in Metro Manila. In the metro, AAP usually reaches callers in distress in around 15-30 minutes after receiving the call.

AAP ERS Operations Manager Mark Desales said that aside from cutting response time by almost half, the Quick Responder would act as initial responder to a motorist in an emergency situation.

“These driver/mechanic riders can initially diagnose and fix minor mechanical or electrical problems, thereby lessening the need for a tow truck or flatbed car carrier that could easily be stranded in traffic,” Desales said.

Desales added that one motorcycle unit each is stationed at the North and South Luzon Expressways while three scooter units are positioned at the AAP central office for Metro Manila.

He noted that most of the emergency calls that AAP receives can be resolved by a Quick Response Team.

“Our main priority is to respond rapidly to the needs of motorists. Having this unit in our emergency response team is sure to be a game-changer,” Desales said.

Meanwhile, AAP president Gus Lagman reminded all AAP members that they can avail of free 24/7 Emergency Roadside Service (ERS) within the AAP service areas based on their allowed interventions.

“Peace of mind has never been this cheap,” he pointed out. “So, I invite everyone to join AAP and enjoy this benefit and more.”

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AAP ERS: Past midnight of January 6, 2017, Neil Oliva’s Camry stalled at the Ninoy Aquino International Airport entrance. Within minutes after the situation was reported, the Automobile Association Philippine’s South Luzon Expressway station Emergency Roadside Service team arrived and towed the car before it became a traffic obstruction. “Thank you for your good service to me last night. You’re very friendly and courteous,” Oliva wrote in a note of gratitude to AAP SLEX ERS drivers Jorge Daliva (extreme left) and Bernard Ladines (2nd from right) who responded to the call. AAP Operations Manager Mark Desales and AAP ERS South Operations Manager Susan Cerbito commended the drivers for the prompt and courteous emergency roadside service they rendered.