AAP Sets Proper Towing Example, Secures Roads for Holy Week
Last March 6, the Automobile Association Philippines (AAP) was invited by the Metro Metropolitan Manila Development Authority (MMDA) to talk to various towing companies on the value of raising the standards of towing services and to demonstrate proper towing methods.
MMDA Supervising Operations Officer Bong Nebrija said that to address recurring motorist complaints on towing and impounding, the agency plans on introducing new guidelines and stricter requirements for towing companies “We want to enforce discipline and change the culture of corruption in the towing and impounding industry,” said Nebrija. “We brought in AAP since AAP has been providing excellent towing service for many years now,”
AAP president Gus Lagman and AAP Emergency Roadside Service (ERS) operations manager Mark Desales briefly explained how the national auto club has sustained its quality towing service by continuously training its ERS drivers and maintaining state-of-the-art towing equipment.
“Small things like having tow truck drivers wear safety uniforms while on duty can help the drivers value their work,” Lagman added. “It also puts the clients at ease when they see how professional-looking the men who are towing their cars.”
After the brief discussion, AAP demonstrated how its ERS drivers usually implement a standard towing procedure. An AAP ERS driver, wearing complete safety gear including gloves, shirt, pants, gloves and reflective vest, completed the whole towing process in less than 10 minutes.
“We value safety first on the job,” Desales stressed. “We make sure that not only are our tow trucks in good condition, but also our tow truck drivers as well.”
AAP ERS Ensures Safe Travel during Holy Week
Meanwhile, AAP ERS operations were on high alert during Holy Week holidays with the number of emergencies increasing compared to the usual volume on regular days.
“The emergency services we rendered during Holy Week tripled,” Desales recalled. “But our ERS teams were fully prepared. We made sure we had complete staffing on board and that our tow trucks, motorcycles and all of our equipment were in good condition.”
No major accidents causing serious casualties were reported to AAP ERS during Holy Week.
AAP is the exclusive ERS provider along the North Luzon Expressway (NLEx), Subic-Clark-Tarlac Expressway (SCTEx), South Metro Manila Skyway and ground-level expressway from Magallanes to Alabang (SOMCO), South Luzon Expressway (SLEx), Alabang-Calamba-Sto. Tomas Expressway (ACTEx), and more recently, along the Tarlac-Pangasinan-La Union Expressway (TPLEx) and Ninoy Aquino International Airport Expressway (NAIAEx).
AAP has been providing towing service since the 1980s when then AAP president Benito Legarda introduced free emergency roadside assistance as part of the club’s membership services.
In 2015, AAP created Quick Response Service to its ERS operations by adding motorcycle-riding mechanics to respond to minor motoring problems such as a flat tire, dead battery and/or running out of fuel.